Terms of service

(Last updated July 2022)


Buying online

  • Prices are in New Zealand dollars and inclusive of GST.
  • Orders are shipped within New Zealand only.


    Delivery

    • Monthly Boxes are dispatched every 2nd Tuesday of the month
    • Anytime Boxes ordered before 10am are dispatched with 2 business days between Monday to Wednesday for South Island and Rural addresses, Monday to Thursday for North Island addresses
    • During Covid Lockdown periods there may be delays due to higher courier volumes
    • Please note shipping times vary for locations throughout New Zealand. Call us if you have any queries regarding delivery to your location
    • Pick up is available from our Cambridge store whilst stocks last. Please call us on 078275968 to discuss availability
    • If your order does not arrive in the expected timeframe, please refer in the first instance to your courier track and trace information


    Cancellations

    • You can cancel your monthly box through your subscription account or contact us directly on 078838238 between 8.30am to 5pm.

     

    Refunds and returns

    • It’s our aim to provide you with the highest quality product. If your purchase arrives at the address provided in a substandard condition or you are not happy with your product, please contact us by phone or email within 2 days of the date received. Please provide us with the product description with a photo, date received and the nature of your quality issue.
    • We may ask you to return the product to:
    Cheese Cartel c/- Over the Moon Dairy
    33 Tirau Street
    Putaruru 3411
    South Waikato


    We will offer a refund or exchange at no cost to you, for any quality or damage caused to your product during transit to the address provided. If we are not able to replace the cheese with the one in your order, we will negotiate an alternative replacement with you.

    Exporting

    • Products on this site are for delivery throughout New Zealand. We do not export internationally.


    Capture and use of your data

    • Personal data (your name, delivery address and phone number) is captured during the purchasing process to enable delivery to your correct address. Payment processing – where your credit card details are captured – is not completed on this site but through Shopify. We do not capture, have access to or hold any of your credit card details.
    • Any personal information you submit when placing your order is treated as confidential.

    Competitions

    • From time to time, Cheese Cartel will offer giveaways in the form of cheese and other product

    • To be eligible for prizes, entrants / recipients must live in New Zealand

    • Unless otherwise stated in the competition terms, winners will be chosen at random using an online randomiser.

    • Winners will be notified via email and (where possible) tagged in the competition social media post

    • Winners will be given 7 days to respond and accept their winnings, and if a response hasn't been received we will unfortunately need to redraw

    • Entries from social media profiles that have been created only to enter competitions and win prizes will be deemed ineligible

    • To be eligible to win the prize, the entrant will agree to be included in the Cheese Cartel mailing list

    • Communication about giveaways and prizes will only be made through our official primary communication channels (email, Facebook and Instagram) and entrants are encouraged to beware of follow requests, friend requests or messages from accounts and report anyone using our content to impersonate us.

    Email: hello@cheesecartel.com

    Instagram: cheese_cartel

    Facebook: @cheesecartelnz