Refund policy
It’s our aim to provide you with the highest quality product. If your purchase arrives to the address provided by you in substandard condition or you are not happy with your product, please contact us by phone or email within 2 days of the date received. Please provide us with the product description, date received and nature of your quality issue. A photo is always helpful of the box unpacked. We may ask you to return the product to:
Cheese Cartel
33 Tirau Street
Putaruru 3411
South Waikato
33 Tirau Street
Putaruru 3411
South Waikato
We will refund your money or exchange your item at no cost to you for any quality or damage caused to your product before it arrived at the address provided. If we are not able to replace the cheese with the one(s) of your order, we will negotiate and alternative replacement with you.